Why use the dealership service department?
There seems to be a common misconception regarding dealer servicing. Many people feel that it is too expensive. There is nothing further from the truth.
After spending time researching the various options available to you the consumer, we have concluded that in the long run, this is not true. Most dealerships will perform a basic oil change service for $29.95. If they have sent a coupon, it could be significantly less. The service includes topping off all fluids and a multipoint inspection. Most dealers even include a car wash. Compare this to the $37.00-$40.00 you could spend at somewhere like Jiffy Lube without the free wash. The dealer uses factory approved parts with a nationwide warranty. What happens when the cheap filter from the independent fails and you’re on a trip? Who pays for the potential engine failure if that happens?
Another thing to remember is manufacturers like Honda reward people for loyalty. Recently we had a customer with 110,000 miles on their car. The warranty was over at 36,000. When the customer had a transmission failure and requested assistance Honda asked one question “Where do they do their service?” Upon realizing that the customer had been a loyal customer, Honda replaced their transmission at no charge. What would happen if you asked your local garage to do this?
An automobile that has had all the recommended services done is worth more in the long run. Many times you can command a higher trade in value when getting another automobile. The risk of it leaving you stranded is much lower if you follow your dealers suggestions. The dealer is not designed to sell you unnecessary services that have high profit potential. They are there to service the vehicle in the best interest of you and your car.
Highly trained technicians, factory manuals and online literature, specials tool’s designed for your car and parts with a 1 year 12,000 mile warranty should be reason enough to never go anywhere else for service. Please give Hendrick Honda a chance to earn all your business.
Tom LaPointe
After spending time researching the various options available to you the consumer, we have concluded that in the long run, this is not true. Most dealerships will perform a basic oil change service for $29.95. If they have sent a coupon, it could be significantly less. The service includes topping off all fluids and a multipoint inspection. Most dealers even include a car wash. Compare this to the $37.00-$40.00 you could spend at somewhere like Jiffy Lube without the free wash. The dealer uses factory approved parts with a nationwide warranty. What happens when the cheap filter from the independent fails and you’re on a trip? Who pays for the potential engine failure if that happens?
Another thing to remember is manufacturers like Honda reward people for loyalty. Recently we had a customer with 110,000 miles on their car. The warranty was over at 36,000. When the customer had a transmission failure and requested assistance Honda asked one question “Where do they do their service?” Upon realizing that the customer had been a loyal customer, Honda replaced their transmission at no charge. What would happen if you asked your local garage to do this?
An automobile that has had all the recommended services done is worth more in the long run. Many times you can command a higher trade in value when getting another automobile. The risk of it leaving you stranded is much lower if you follow your dealers suggestions. The dealer is not designed to sell you unnecessary services that have high profit potential. They are there to service the vehicle in the best interest of you and your car.
Highly trained technicians, factory manuals and online literature, specials tool’s designed for your car and parts with a 1 year 12,000 mile warranty should be reason enough to never go anywhere else for service. Please give Hendrick Honda a chance to earn all your business.
Tom LaPointe
Service Manager
posted by Hendrick Honda SC @ 5:47 PM
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